Four core pillars. Infinite applications.
Build the operating framework your team actually follows
Systems aren't sexy. But they're the difference between a smooth shift and constant firefighting. We recently built a complete ordering, prep, and checklist system for Park Avenue Bakery in Helena — five daily checklists, day-specific menu controls, and a staff dashboard that generates bake lists from incoming orders. That's what EXPO systems look like in practice.
Clear, actionable SOPs for every critical function. Opening/closing, prep lists, cleaning schedules, service flow — built for how your team actually works, not how a textbook says they should.
We map your current workflows, find the bottlenecks, and redesign for flow. Includes current-state diagrams, optimized process maps, and an implementation roadmap.
Communication protocols, pre-shift structures, and handoff systems that bridge the gap between front and back of house.
Centralized knowledge bases, recipe management, and multi-location operations manuals. Everything organized, accessible, and built to scale with you.
Create consistency through values-driven training
Culture isn't what you say—it's what you train. EXPO helps you define your service standards, codify your values, and build onboarding that makes them stick.
Define what hospitality means for your concept and translate it into concrete behaviors. Guest journey mapping, service recovery protocols, and behavior-based standards your team can actually execute.
Structured 30/60/90 day programs that get new hires productive faster and reduce early turnover. Role-specific training plans with built-in mentor frameworks.
Move beyond tribal knowledge. Position-specific training modules, skill assessments, and train-the-trainer materials that ensure consistency across shifts and locations.
Your shift leads are your operational backbone. We build leadership training, coaching frameworks, and succession planning tools that prepare them for real complexity.
Protect your operation from digital threats
Your POS holds payment data. Your Wi-Fi network is a potential attack vector. One breach could cost you everything. EXPO brings cybersecurity expertise to hospitality.
Comprehensive assessment of your point-of-sale infrastructure and network architecture. We identify vulnerabilities, segment your networks properly, and harden your systems against real threats.
Your team is your first line of defense. We train staff to recognize phishing, protect credentials, and follow security protocols — with ongoing drills to keep it sharp.
Clear policies for handling payment data, employee records, and guest information. Plus incident response plans so you know exactly what to do if something goes wrong.
Streamline workflows and maximize efficiency
Efficiency isn't about cutting corners—it's about eliminating waste. EXPO reviews your operations, identifies bottlenecks, and optimizes for flow.
We observe your operations, run time-motion studies, identify bottlenecks, and redesign for efficiency. Then we help you implement the changes.
Audit your current tools — POS, scheduling, inventory, reservations — and identify gaps, redundancies, and integration opportunities. Includes migration planning when needed.
Optimize scheduling for both efficiency and employee satisfaction. Labor demand modeling, forecasting frameworks, and tools like 7Shifts configured to work smarter.
Identify cost leakage, build KPI dashboards, and implement monitoring systems. Food cost, labor cost, and operational expenses — all with visibility and variance reporting.
Flexible partnerships built around your needs
Specific deliverable, clear timeline, fixed scope. Perfect for well-defined needs.
Monthly engagement for continuous optimization, strategic guidance, and operational support.
Act as an extension of your leadership team. Embedded support for scaling operations.
You don't pay for our time. You pay for solutions.
We price based on deliverables and outcomes, not hours. Every project starts with a free consultation and ends with a clear proposal — no hidden fees, no scope creep surprises. Engagements are scoped to your specific needs and budget.
Tell us about your operation. We'll tell you how we can help.